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Data Docked

Maritime data API — real-time & historical AIS, port intelligence, vessel particulars.

API status

Products

  • Vessel Location
  • Vessel Particulars
  • Port Analytics
  • Historical Data
  • Route Planner
  • All APIs

Use Cases

  • Fleet Management
  • Supply Chain
  • Compliance
  • Insurance
  • Trading
  • All use cases

Developers

  • API Reference
  • Quickstart
  • Best Practices
  • Integrations
  • API Status
  • FAQ

Learn

  • Glossary
  • Learn
  • AIS Data Explained
  • AIS Message Types
  • MMSI Explained
  • IMO Numbers

Company

  • About
  • Pricing
  • Credit Calculator
  • Blog
  • App Store
  • Contact

© 2026 Data Docked · VAT EE102956214

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Support

How to get help with the Data Docked API.

Support channels

Email support

Primary support channel for all enquiries.

[email protected]

Status page

Real-time API uptime and incident history.

/status

FAQ

Answers to common questions about the API.

/faq

Response time targets by plan

PlanResponse target
Free tierBest effort
Deckhand / Seafarer / Credit packs1 business day
Navigator / AdmiralSame business day
Flagship / Enterprise4 hours (business hours CET)

Business hours: Monday–Friday, 09:00–17:00 CET. SLA details at /sla.

How to report an API incident

To help us diagnose issues quickly, please include the following in your email to [email protected] with the subject line "API Incident – [your plan]":

  • Your API key — first 6 characters only for identification (never share the full key).
  • The endpoint(s) affected (e.g. /vessel-location).
  • Timestamp of the incident in UTC.
  • The full error response body you received.
  • Steps to reproduce the issue, including example request parameters.

Billing issues

For invoices, failed payments, or plan changes, open the Stripe billing portal directly from your account dashboard. Alternatively, email [email protected] with your account email and a description of the issue.

Uptime & SLA

Real-time API status is available at /status. Our availability targets and incident response targets are documented in the Service Level Agreement.

Business hours

Monday – Friday, 09:00 – 17:00 CET. Responses outside these hours may be delayed. P1 incidents (API fully down) on enterprise plans may receive out-of-hours acknowledgement per the contracted SLA.